Last updated: [date]

Where we deliver

We are a UK-based business and deliver to addresses in the United Kingdom. [International delivery: if offered, list the countries and charges here; otherwise delete this line.]

Processing time

We aim to dispatch orders within [1–2 working days] of receiving them. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after [cut-off time] or at weekends will be processed on the next working day.

Delivery times

Once dispatched, UK delivery usually takes [2–4 working days]. Delivery times are estimates and may be longer at busy times or due to courier delays.

Tracking

We use tracked delivery where available. When your order is dispatched, we’ll email you with tracking details.

Delivery charges

UK delivery costs [£x / free over £y]. The delivery charge is shown in your basket before you pay.

Lost or damaged parcels

If your parcel hasn’t arrived within [number] working days of the estimated delivery date, or arrives damaged, please email hello@zonovaltd.co.uk with your order number (and photos if it’s damaged). We’ll look into it with the courier and, where a parcel is lost or damaged in transit, we’ll send a replacement or give you a refund. Please check the address you give us carefully, as we can’t be responsible for delays or non-delivery caused by an incorrect address.

Orders from Amazon, eBay or TikTok Shop

If you ordered through Amazon, eBay or TikTok Shop, that marketplace’s delivery terms and tracking apply. Please check your order in your account on that marketplace.

Contact

Questions about delivery? Email us at hello@zonovaltd.co.uk.