Last updated: [date]
These terms apply to orders placed on our website, zonovaltd.co.uk. Please read them before ordering. By placing an order, you agree to these terms. They do not affect your statutory rights as a consumer.
1. Who we are
This website is run by Zonova Ltd, a company registered in England & Wales under company number 17432164. Our registered office is 294a Denman Street Central, Nottingham NG7 3FP [confirm this is the registered office address]. You can contact us at hello@zonovaltd.co.uk [phone number, optional].
2. Orders and how the contract is formed
When you place an order, you’ll receive an email acknowledging it. This does not mean your order has been accepted. Your order is accepted, and a contract is formed between you and us, when we email you to confirm that your order has been dispatched. We may decline an order, for example if an item is out of stock, if we can’t deliver to your address, or if there is an obvious pricing error. If we decline your order after you’ve paid, we’ll refund you in full.
3. Prices
All prices are in pounds sterling (GBP). Zonova Ltd is not registered for VAT, so no VAT is charged on our prices. Delivery charges are shown separately before you pay. We try to make sure all prices are correct, but if we find an error we’ll contact you before dispatching your order.
4. Payment
Payment is taken when you place your order, using the payment methods shown at checkout [list payment methods, e.g. card, PayPal]. Payments are processed securely by our payment providers; we do not store your full card details.
5. Delivery
We deliver to UK addresses. Delivery times and charges are set out in our Shipping & Delivery Policy. Items are your responsibility once they’ve been delivered to the address you gave us.
6. Your right to cancel and returns
You have the right to cancel your order within 14 days of receiving your goods, under the Consumer Contracts Regulations 2013. Full details, including exclusions and how to return items, are in our Returns & Refunds Policy.
7. Faulty goods
Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you’re entitled to a remedy, as explained in our Returns & Refunds Policy. Nothing in these terms affects your legal rights.
8. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable. We only supply products for domestic and private use; we have no liability for any loss of profit, loss of business or business interruption. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer.
9. Events outside our control
We are not responsible for delays caused by events outside our reasonable control. If this happens, we’ll let you know and take steps to minimise the delay.
10. Privacy
We use your personal information only as set out in our Privacy Policy.
11. Marketplace orders
These terms do not apply to purchases made through Amazon, eBay or TikTok Shop. Those orders are covered by the relevant marketplace’s terms.
12. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on the website when you placed it.
13. Governing law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
14. Contact us
Zonova Ltd, 294a Denman Street Central, Nottingham NG7 3FP [confirm this is the registered office address]. Email: hello@zonovaltd.co.uk. Phone: [phone number, optional].